Returns & Exchanges

At Heights, we want you to be completely satisfied with your fashion finds. If your purchase isn't a perfect fit, you can return or exchange unworn items with tags attached within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print and Pack

Download your prepaid shipping label and securely package your items in their original packaging, ensuring all designer tags remain intact.

3

Drop Off

Affix the return label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.

4

Receive Refund

Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing